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Terms & Conditions

  1. These terms

    • 1.1 What these terms cover. These are the terms and conditions on which we supply products to you.

    • 1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

  2. Information about us and how to contact us

    • 2.1 Who we are. We are SW Suspension Limited, a company registered in England under registration number 13509804. Our registered address is SW Suspension LTD, Unit 9A Western Paddock Site, Donington Park, Castle Donington, Derby, DE74 2BN. Our registered VAT number is 393642471.

    • 2.2 How to contact us. You can contact us by telephoning our customer service team on 01332 414 222 (Lines are open standard business hours Monday through Friday) or by writing to us at info@swsuspension.co.uk.

    • 2.3 How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

    • 2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

  3. Our contract with you

    • 3.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

    • 3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

    • 3.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

  4. Our products

    • 4.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

  5. Providing the products

    • 5.1 Delivery costs. The costs of delivery will be as displayed to you on our website.

    • 5.2 When we will provide the products. During the order process we will let you know when we will provide the products to you.

    • 5.3 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

    • 5.4 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:

      • (a) deal with technical problems or make minor technical changes;

      • (b) update the product to reflect changes in relevant laws and regulatory requirements.


    • 5.5 IMPORT DUTIES, CLEARANCE FEES or BROKERAGE FEES. The United Kingdom (UK) left the European Union (EU) on December 31, 2020: Please note that recipients outside the UK will be responsible for any IMPORT DUTIES, CLEARANCE FEES or BROKERAGE fees including any other additional charges.

  1. Your rights to end the contract

    • 6.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

      • (a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back), see clause 8;

      • (b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 6.2;

      • (c) If you have just changed your mind about the product, see clause 6.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;

      • (d) In all other cases (if we are not at fault and there is no right to change your mind)

    • 6.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:

      • (a) we have told you about an upcoming change to the product or these terms which you do not agree to.

      • (b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

      • (c) there is a risk that supply of the products may be significantly delayed because of events outside our control;

      • (d) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or

      • (e) you have a legal right to end the contract because of something we have done wrong.

    • 6.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

    • 6.4 When you don't have the right to change your mind. You do not have a right to change your mind in respect of products that have been fitted to the vehicle or bike.

    • 6.5 How long do I have to change my mind? 14 days for the date of delivery. Products must be in their original undamaged packaging and must not have been fitted or used.

  2. How to end the contract with us (including if you have changed your mind)

    • 7.1. Tell us you want to end the contract. To end the contract with is please let us know by phone on 01332 414 222 (lines are open standard business hours Monday through Friday, by email to info@swsuspension.co.uk, or by writing to us at Unit 9A Western Paddock Site, Donington Park, Castle Donington, Derby, DE74 2BN.

Please provide your name, home address, details of the order and, where available, your phone number and email address.


    • 7.2 Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. Post them back to us at

    • SW SUSPENSION – RETURNS, Unit 9A Western Paddock Site, Donington Park, Castle Donington, Derby, DE74 2BN.

Please call 01332 414 222 (Lines are open standard business hours Monday through Friday) or by emailing us at info@swsuspension.co.uk  to notify us of the return. If you are exercising your right to change your mind you must send off the products within 30 days of telling us you wish to end the contract, they must be in their original undamaged packaging and unused and unfitted. 


    • 7.3 When we will pay the costs of return. We will pay the costs of return:

      • (a) if the products are faulty or missing

      • (b) if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; or

In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.


    • 7.4 How we will refund you. We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

    • 7.5 Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind, we may reduce your refund of the price to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. This includes fitting or using them or damaging them.

    • 7.6 When your refund will be made. We will make any refunds due to you as soon as possible.

  1. If there is a problem with the product

    • 8.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our call on 01332 414 222 (Lines are open standard business hours Monday through Friday) or by writing to us at info@swsuspension.co.uk 

    • 8.2 Warranty on the products we supply. In addition to your legal rights, all products purchased from us are coved by a full manufacturer's warranty. The duration of this warranty is at least 1 year but some manufacturers offer extended warranty. Generally speaking, warranties cover manufacturing faults and defects but do not cover damage caused by crashing, abuse, general wear and tear etc but please see the warranty card or details in the product itself for full details of the warranty period and what's covered under that warranty. If you feel that the product you have purchased from us has developed a fault then please contact us before returning goods so that we may help resolve the problem in the suitable manner.

    • 8.3 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must post them back to us. We will pay the costs of postage. Please call customer services on 01254 406292 (Lines are open standard business hours Monday through Friday) or by writing to us at info@swsuspension.co.uk.

  2. Price and payment

    • 9.1 Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order.

    • 9.2 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.

    • 9.3 When you must pay and how you must pay. We accept payment with most major credit and debit cards. You must pay at the point of ordering.

  3. Our responsibility for loss or damage suffered by you

    • 10.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill , but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

    • 10.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care; and for defective products under the Consumer Protection Act 1987

    • 10.3 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

  4. How we may use your personal information

    • 11.1 How we may use your personal information. We will only use your personal information as set out in our Privacy Policy, (available on request). 

  5. Other important terms

    • 12.1 Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms.

    • 12.2 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

    • 12.3 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

    • 12.4 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

  6. And Relax....

    • 13.1 Terms and conditions are long and boring. We’ll always do our best to rectify anything you’re not happy with. If in doubt about anything please contact us on info@swsuspension.co.uk or 01332 414 222.